Its infuriating on some level when companies could resolve customer service issues so simply, and yet, they insist on complicating matters.

Let me pause to say thanks for the blast from the past too. Faberge Organics shampoo and Jean Nate were things my mother loved, and are smells I associate with home.

Back to the regular program: Not only should ON apologize to customers who won coupons, AND honor every coupon, they should also apologize to their store associates who are on the front line, often not able to confirm when a coupon or offer is legit or not. Its a highly complex operational challenge to ensure every one of thousands of point-of-sale people have the exact same, accurate information, immediately.

And yet, that is the challenge they accepted when they opened their doors. They need to get it right.