http://www.culturesmithconsulting.com/2009/10/how-outstanding-organizations-consistently-deliver-excellent-service-part-1/?utm_source=rss&utm_medium=rss&utm_campaign=how-outstanding-organizations-consistently-deliver-excellent-service-part-1 Engaging People Thu, 02 Sep 2010 05:08:58 +0000 hourly 1 http://wordpress.org/?v=3.0 http://www.culturesmithconsulting.com/2009/10/how-outstanding-organizations-consistently-deliver-excellent-service-part-1/comment-page-1/#comment-1225 Cheryl Smith Wed, 11 Nov 2009 19:50:17 +0000 http://www.culturesmithconsulting.com/?p=1711#comment-1225 I often refer to Collins' book when I'm presenting this session to groups. Great minds think alike! I often refer to Collins’ book when I’m presenting this session to groups. Great minds think alike!

]]> http://www.culturesmithconsulting.com/2009/10/how-outstanding-organizations-consistently-deliver-excellent-service-part-1/comment-page-1/#comment-1224 Bradley J. Moore Wed, 11 Nov 2009 19:09:24 +0000 http://www.culturesmithconsulting.com/?p=1711#comment-1224 Cheryl - I like the way you break down Serving Spirit into those distinct behaviors. It's all about what we do, not what we say. Reminds me of Jim Collins' excerpt on "Level Five Leadership" from his 'Good to Great" book - He found that a deep humility was common to the greatest leaders. Cheryl – I like the way you break down Serving Spirit into those distinct behaviors. It’s all about what we do, not what we say. Reminds me of Jim Collins’ excerpt on “Level Five Leadership” from his ‘Good to Great” book – He found that a deep humility was common to the greatest leaders.

]]> http://www.culturesmithconsulting.com/2009/10/how-outstanding-organizations-consistently-deliver-excellent-service-part-1/comment-page-1/#comment-1220 NameWayne Tue, 27 Oct 2009 13:25:05 +0000 http://www.culturesmithconsulting.com/?p=1711#comment-1220 You are very kind with your comments, but from the first time we met I knew great things were yours for the grabbing. Keep up the good work - keep on serving. You are very kind with your comments, but from the first time we met I knew great things were yours for the grabbing. Keep up the good work – keep on serving.

]]> http://www.culturesmithconsulting.com/2009/10/how-outstanding-organizations-consistently-deliver-excellent-service-part-1/comment-page-1/#comment-1217 Scott Mon, 26 Oct 2009 21:12:27 +0000 http://www.culturesmithconsulting.com/?p=1711#comment-1217 I agree completely with servant leadership. I wished I worked where this was practiced. I agree completely with servant leadership. I wished I worked where this was practiced.

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