Watch video below to enjoy Jefferson Graham’s inteview of Scott Marlette of Facebook, on the rise of the social network’s photo sharing popularity. (I apologize that the video begins automatically upon opening this post – a personal pet peeve – and the brief Priceline ad. This is an embed code from USA Today and I [...]

Someone at Chick-Fil-A gets it. Not just social media, but customer service in general. I just learned on my Facebook feed that Chick-Fil-A now has one million fans. I wonder who the other 999,999,999 are.
First, let me congratulate the fine folks at Chick-Fil-A. They didn’t invent chicken. They just made it better. And they make [...]

If you have to have a long layover, you want to be at the Charlotte Douglas International Airport (CLT) because it’s nice, as in, “easy, quick and nice.” It’s so nice, in fact, that I tweeted about it here on Thursday.
Here are a few things I love about CLT:

Yesterday I had the privilege of leading a session on networking and using LinkedIn for members of the Montgomery (Blacksburg, VA) Regional Chamber of Commerce. It was great fun to spend time with a varied group of business professionals all interested in learning how to best use what is arguably the most popular professional social [...]

For the last few years, I’ve spent time observing the culture of Orthodontic Arts because we have three children in varying stages of orthodontia. These folks know their customers.
You may think “patients” would be a more appropriate term, but I disagree. For you see, the customers at Orthodontic Arts, the people who do the actual [...]

I read recently that it’s not always best to be first to market. The more I think about it, I’m pretty sure that’s right on target. The tweet or post (can’t remember from where) cited Classmates as an example. Think about it. Classmates.com was one of the first (if not THE [...]

I’ve been a fan of Plaxo since November 2003, just a year after the service began. Though I don’t remember exactly how I stumbled upon Plaxo, I love it because it makes life easy. You may remember from a previous post that I mentioned how people like companies that make it easy, quick and nice [...]

Tweet Scan just launched a new product to help Twitter users keep track of what they say (with an optional add @replies). This seems like a really good idea for a couple of reasons.
First, I often search my own update log. Since updates only go back as far as ten pages, if I can’t find [...]

Networking in real life and social networking are really about reaching out to others. See and be seen leads to reach and be reached. The online tools and real life venues put people in the spaces to make this happen more easily. Here are two examples.
Twitter and Gourmet Brownies
I was pleasantly surprised today when I [...]