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    Archive for the ‘engaging people’ Category

    Engaging People on Facebook

    This morning I presented a session on Social Media for the Christian Campers & Conference Centers Association, Carolinas/Virginias Sectional Meeting.  For the most part, our discussion centered around the effective use of Facebook Fan Pages.
    In my opening comments, I mentioned that not all businesses (organizations) should have fan pages. If a business sucks in real [...]

    Zappos Kills Customer Service on Facebook (in a good way)

    I’m doing a presentation on social media tomorrow for the Christian Camp & Conference Centers Association and want to highlight a few companies that are doing great things on their Facebook Fan Pages. Zappos, of course, is one of my favorite companies so I found the link to the Zappos fan page so I could [...]

    6 Social Media Lessons I Learned from Killing A Stink Bug

    “DIE STINK BUGS! DIE!”
    I know. That’s a little harsh, especially since it’s Friday and we’re about to be snow bound for the weekend. But c’mon. I hate bugs!
    This morning I found a stink bug on the inside of my coffee cup. That wouldn’t be so bad, except my cup was still about a third of [...]

    Is Social Media a Fad or a Revolution?

    I showed this video during a presentation on Tuesday at the Baptist General Association of Virginia. What amazed me was how many people in that one hour breakout session (nearly one hundred) were completely astounded by the numbers associated with social media.
    I suppose in some ways it’s like watching your own children grow – [...]

    7 Observations about TOMS Shoes

    People want to do good. TOMS Shoes gets it. Watch the video below and see if you agree.

    TOMS gives a pair of shoes to a child in need. One for One.

    Here are my observations from the video:

    It’s more about putting other people ahead of you.
    Showing hugs and smiling children (or how your customers’ help is [...]

    A Perfect Experience at The Muse Coffee Co.

    I went to The Muse Coffee Co. in Wyndhurst yesterday to meet with @lisahbryant. As soon as I walked in the door, Brian greeted me by name. This might not seem remarkable to you. Lots of people greet customers by name in coffee shops every day. Except I’ve only been in The Muse a couple [...]

    Twitter Makes the World Smaller

    Last month I went to Nashville to visit my friend Wendy. The first flight available to return to Lynchburg was early Monday evening. Since Wendy and her husband Curtis were both working, I used the day to meet several people from Twitter.
    In real life.
    That’s the beauty of social media. Twitter, Facebook and the like make [...]

    250 Million Users Not Too Busy for Facebook

    Facebook Founder and CEO, Mark Zuckerberg, announced today on this blog post that the social networking giant reached the 250 Million Users mark. (Click on the graphic below to enlarge.)

    Which makes me wonder about all the people I’ve heard over the last few years say, “I’m just too busy for Facebook (or LinkedIn or Twitter [...]

    Fun Times at Women, Influence & Social Media

    Just moments ago Jennifer Bailey and I presented Women, Influence & Social Media to a group of Lynchburg business and non-profit professionals. Our goal was to decrease some of the mystery and intimidation associated with social media in order to make it accessible, which really is the point. Take a look at the presentation below [...]

    My Three Words for 2009

    Earlier this year I read a great post on 3 Goals for 2009 by Chris Brogan about his alternative to New Year’s Resolutions. It seemed to make sense to me, especially in terms of helping me stay focused on specific areas and outcomes for the year. Since life was busy, I couldn’t provide the mental [...]

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    Cheryl Smith