Servant Spirit is foundational. Last week I presented “Selected Squared” to a group of managers in an organization of nearly 1,000 employees. Click here to view the original post that contains the Select Squared slidedeck. At every level in outstanding organizations, leaders and employees embrace a spirit of service to others that is reflected in [...]

Yesterday I had the privilege to present “Select Squared” to a group of managers from throughout Virginia and West Virginia. Take a peek at the presentation below. Select Squared View more presentations from Cheryl Smith. Can you fill in the blanks for each of the following? S______________ S______________ E______________ E______________ L______________ L______________ E______________ E______________ C______________ [...]

If you’re in business, you’ve heard the phrase “under promise, over deliver” more times than you can probably count. After a particularly poor customer service experience at a Chinese restaurant, I even explained the concept to my 10-year old son. The ability to exceed a customer’s expectation(s) is a vital aspect of providing superior customer [...]